You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Custom made items are not returnable. Please make sure to measure your dog and compare to the size chart before ordering. If you have questions on sizing. Please ask.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Shipping costs are not refundable.
If you need to return an item, please contact, with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.